<p>While most of the bookings go smoothly, you can stumble upon a variety of issues in some cases. Most of the time, if you have an issue with a booking, you need to go to the chat within this booking and discuss it with a publisher.</p><p>Below, you can find a few scenarios and how to deal with them.</p><h1>A Publisher Isn't Accepting My Content</h1><p>In this scenario, if it's impossible to agree on your content in the chat, we recommend cancelling such a booking and continuing with another media.</p><p>To prevent most of these cases on our end, we deprioritize media in the marketplace when they have a high rate of declines.</p><h1>What If My Content Wasn't Published Properly</h1><p>Before your frozen money is sent to the media, you should accept a published article. If you see that your content wasn't published properly, make sure you discuss it in the chat with a publisher.</p><p>If a media isn't accepting requested changes, you have two options:</p><ul class="accent-bullets"><li><p>Agree with the media side</p></li><li><p>Request changes before your article will be auto-approved in 2 working days</p></li></ul><h1>What If a Published Article Was Changed After a Payment</h1><p>If your money was sent to a media and they changed the content of a published article, you can contact us via <a href="mailto:feedback@medialister.com" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">feedback@medialister.com</a> and explain your situation.</p><h1>The Deadline Or Embargo Was Missed</h1><p>In cases when you've set up an embargo or a particular date to publish your content, and it was missed by the media, you can cancel such a booking before approving or doing any other action.</p><h1>I See No Updates on an Order</h1><p>Sometimes, it can be difficult to determine if a publisher is working on your order. If you haven't received any updates within 1-2 working days, feel free to message the publisher in the chat. They will receive email notifications in this case.</p><p>If you do not receive a response, we recommend canceling the order to unfreeze your funds and proceed with one of <a href="https://help.medialister.com/en/articles/10617282-media-swap" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">the similar media options that Medialister will offer for this order</a>.</p>

Publishing Process

Issues with Orders

Getting Started

How It Works

Campaign Overview

Marketplace Basics

First Placement

For Newcommers

Campaigns in Details

Projects

Member Roles

Organizations

Client Dashboard

Publisher Dashboard Access

Media

Verification Process (KYB)

Offers

Offers Listing

Publisher Members

Extras for Clients

Bulk Media Upload

Orders Processing

Publisher Dashboard

Details of Placement Orders

Extras from Publishers

Media Swap

Mention Format

Marketplace Search

Marketplace Customizations

Marketplace Filters

Placement Formats

Saved Marketplace Views

Marketplace

Client Service Fee

Guarantee 

Media Service Fee

Invoices

Payments and Billing

Account Security

Feedback and Bug Reports

Profile Deletion

Affiliate Program

Medialister API

Other

Medialister Help Center

Medialister